Return Policy
A straight forward process to ensure you can return or exchange your device with ease.
The below return Policy only applies for Graded phones
-> Timeframe: Returns must be requested within 30 days from the date of shipment delivered to the shipping address.
-> Condition: Phones must be returned in their original condition, without modification or changing parts.
-> Documentation: A FilledRMA form with accurate invoice Number, IMEI and description of fault is required for processing returns.
Acceptable Return Reasons
Returns are accepted for the following reasons:
-> Defective Devices: If the phone has a defect or malfunction within the 30-day warranty period.
-> Incorrect Orders: If the wrong model or quantity was delivered.
-> Order Discrepancies: If there is a discrepancy between the ordered items and what was received.
Non-Returnable Items
We cannot accept returns for:
-> Phones damaged due to misuse by the end customers, unauthorized modifications, or neglect.
-> Phones missing parts, or attempted to repair.
-> Phones which are power dead must be reported within 5 days of arrival at your warehouse. If exceeds will be rejected to claim Warranty
-> Returns requested outside the 30-day warranty period.
-> Phones for which we do not provide warranty coverage for your end customers.
Return Process
-> Initiate Return: Contact our RMA Department at info@telecoremobile.com
-> Prepare Return Shipment: Pack the phones securely in the bubble cover mentioning defects on each device in English.
-> Ship the Phones: Send the phones to the address provided by the RMA Department. Use a trackable shipping method to ensure safe delivery.
-> Documentation: we need in advance filled Rma form with authorized number and attached shipping invoice.
Credit Notes
• Defective Phones: Phones found to be defective within the 30-day warranty period will be eligible for a credit note / Replacement, subject to inspection.
• Incorrect Orders: If there was an error in your order, we will issue a credit note for the value of the returned items.
Refunds and Exchanges
• No Refunds: We do not offer refunds. Instead, credit notes or replacement will be issued for returned items.
• Credit Notes: Credit notes can be used for future purchases. Please allow 6-8 business days for processing after receipt and inspection of the returned phones.
Shipping Costs
• Return Shipping: The cost of return shipping is the responsibility of the buyer unless the return is due to a defect or our error.
• Original Shipping: Shipping costs incurred from the original order are non-refundable
Contact Information
For any inquiries or to initiate a return, please contact our RMA Department:
• Email address: info@telecoremobile.com
• For Exceptional cases please send a detailed email with complain and our team will be looking in to the matter as special case and we will ensure to have a satisfying resolution for all your problems.